Refund policy

Return & Refund Policy

1. Return Requests

Please contact Positive Yield Sdn. Bhd. within 7 calendar days of receiving your order to request a return or report an incorrect, damaged or defective item.

Email: admin@positiveyield.com
Telephone: +607 559 9686

Please provide your order number or other proof of purchase, a description of the issue and photographs where practical.

The 7-day period is our standard return request window. It does not limit any applicable statutory rights or warranty claims.

2. Return Conditions

For change-of-mind returns:

  • Items must be unused, complete with accessories and in their original packaging.

  • Please contact us for confirmation and return instructions before sending an item back.

  • Approved returns should be dispatched within 7 calendar days of receiving our return instructions, unless otherwise agreed.

  • Customers are responsible for return shipping costs and secure packaging.

  • Please retain proof of postage and provide the tracking number.

Returned items will be inspected. These change-of-mind conditions do not automatically exclude returns for defective, damaged or incorrectly supplied goods.

In-person returns may be arranged in advance. Please wait for confirmation before visiting.

3. Damaged, Defective or Incorrect Items

Please notify us as soon as reasonably possible if your item arrives damaged, defective or incorrect.

Keep the original packaging where practical to assist with inspection and safe transport. Missing packaging or failure to report an issue on the delivery day does not, by itself, remove your statutory rights.

We will assess the issue and arrange an appropriate repair, replacement or refund in accordance with applicable law. For confirmed faults or fulfilment errors on our part, we will arrange or reimburse reasonable, agreed return shipping costs.

4. Refunds

  • We will notify you of the outcome after inspecting the returned item. If technical assessment requires additional time, we will keep you informed.

  • Approved refunds will be initiated within 7 working days of approval, subject to any shorter period required by law.

  • Refunds will normally be returned to the original payment method. If the payment channel cannot process the refund, we will agree on an appropriate alternative with you.

  • Your bank or payment provider may take additional time to credit the funds after we initiate the refund.

  • For change-of-mind returns, original delivery charges are not refundable.

  • For defective, damaged or incorrectly supplied goods, applicable delivery charges will be refunded where required by law.

  • Store credit may be offered as an option, but will not replace a refund you are legally entitled to without your agreement.

5. Items Excluded from Change-of-Mind Returns

The following are not eligible for change-of-mind returns:

  • Opened or unsealed filament and resin.

  • Opened or used tapes, adhesives, grease and cleaning solutions.

  • Used nozzles, heat breaks, print bed surfaces, V-wheels and belts.

  • Used or installed parts and accessories.

  • Customised or made-to-order products.

These exclusions do not affect your rights where goods are defective, damaged, incorrectly supplied or do not match the agreed description.

6. Order Cancellation

Please contact us as soon as possible if you wish to cancel an order.

Orders may be cancelled before processing begins. If processing, dispatch or agreed custom production has already started, we will check the order status and explain the available options.

After dispatch, change-of-mind requests will be handled under the return conditions above. Please contact us within 7 calendar days of receiving the goods.

Any special cancellation conditions for customised work will be disclosed before you agree to the order.

7. Warranty and Consumer Rights

Problems caused by misuse, accidental damage after delivery, unauthorised modification or normal wear may not qualify for a free repair, replacement or refund, depending on the cause and applicable warranty terms.

This policy does not exclude or limit your rights under applicable Malaysian consumer protection law. A claim is not automatically rejected solely because the standard 7-day return period has ended.

8. Contact Us

Positive Yield Sdn. Bhd.

Email: admin@positiveyield.com
Telephone: +607 559 9686

Business address:
226 Jalan Murni 10
Taman Perindustrian Murni Senai
81400 Senai, Johor, Malaysia

Please contact us before returning any goods to this address.