Terms & Conditions

Last updated: 01 Oct 2026

Welcome to Positive Yield. These Terms & Conditions apply to purchases made through positiveyield3d.com, operated by Positive Yield Sdn. Bhd. (“we”, “us” or “our”).

Please read these terms before placing an order. Nothing in these terms excludes or limits any consumer rights or remedies that cannot lawfully be excluded.

1. Our Business

We supply 3D printers, printing materials, accessories and related services.

Company registration number: 199401028725 (314406-A)
Registered address: 226, Jalan Murni 10, Taman Perindustrian Murni
Senai,81400 Senai, Johor.

Our contact details are provided at the end of these terms.

2. Customer Information

You must provide accurate contact, billing and delivery information when placing an order and be legally able to enter into the transaction.

If you purchase on behalf of a company or another person, you must have authority to do so. You must also be authorised to use the selected payment method.

Please contact us promptly if you discover an error in your order details.

3. Products and Descriptions

Please review the selected model, variant, specifications, quantity and included accessories before placing an order.

Product images may show optional accessories or examples of use. Items included in your purchase are those identified in the product listing or agreed quotation. Colours may appear different depending on your display.

We aim to keep product information accurate. If we discover a material error affecting your order, we will contact you to explain it and agree on a resolution. We will not substitute a materially different product without your agreement.

4. Prices and Charges

Unless otherwise stated, prices are in Malaysian Ringgit (MYR).

Applicable delivery charges, taxes and other charges payable to us will be shown before you complete your purchase. For separately quoted services, charges will be stated in the quotation before you agree to proceed.

Prices may change for future purchases. We will not increase the agreed price of an accepted order without your consent.

If a pricing error affects an order that has not yet been accepted, we will explain the error and give you the option to proceed at the corrected price or cancel for a refund of any payment collected for that order.

5. Orders and Acceptance

After placing an order, you may receive an automated acknowledgement. This confirms receipt of your order and does not, by itself, confirm acceptance.

We accept an order when we send a dispatch confirmation, a ready-for-collection confirmation or another express confirmation of acceptance.

Before acceptance, we may be unable to proceed because of unavailable stock, an unresolved listing error, unsuccessful payment or reasonable concerns about an unauthorised transaction. We will notify you and refund any payment collected for items we cannot supply.

For services, the agreed quotation or written service confirmation will describe the scope and acceptance arrangements.

6. Payments

Payments are processed using the payment methods available at checkout or on the payment provider’s page.

Our store uses third-party payment providers, including Xendit. Available methods depend on the channels enabled at the time of purchase. A payment method appearing in a gateway’s general name does not mean that every method is currently available.

Orders are normally released for delivery or collection after payment has been confirmed, unless we have agreed otherwise in writing.

If a payment appears unsuccessful but your account has been charged, contact us before repeating the transaction so we can help check its status.

7. Delivery and Collection

Available delivery options and charges are shown at checkout or provided in an agreed quotation.

Delivery and collection estimates will be provided on the relevant product page, at checkout or in our written communication. Unless expressly confirmed as guaranteed, these are estimates.

If we become aware of a significant delay, we will contact you with the available options. Your applicable rights concerning delayed or undelivered goods remain unaffected.

For self-collection, please wait for our ready-for-collection confirmation before travelling to the collection location. We may request an order reference and reasonable proof of authorisation.

If incorrect delivery information or an unsuccessful delivery requires an additional delivery attempt, we will explain and agree any additional charge with you beforehand.

8. Order Changes and Cancellation

Contact us as soon as possible if you wish to change or cancel an order.

We will check its status and confirm whether the request can be accommodated. If the goods have already been dispatched, the request may need to be handled through the return process.

Any special cancellation terms for pre-orders, special-order goods or customised work must be disclosed and agreed before the order is placed. These terms do not override applicable statutory rights.

9. Returns, Refunds and Incorrect or Damaged Goods

Our separately published Refund Policy explains the return process, applicable conditions and refund arrangements. Please review it before purchasing.

If your order arrives damaged, is incorrect or appears defective, contact us promptly with your order number and a description of the issue. Photographs may help us assess the matter where practical.

Please contact us for return instructions before sending goods back. Keep relevant packaging where reasonably possible, especially for equipment that requires protective packaging during transport.

We will assess the issue and provide the appropriate remedy under applicable law and our Refund Policy. Manufacturer procedures or store policies do not remove remedies you may have against us under applicable law.

10. Warranty and Technical Support

Warranty coverage and duration vary by product and manufacturer. Relevant warranty information will be provided in the product listing, warranty documentation or written quotation.

Please follow the manufacturer’s installation, operating, maintenance and safety instructions.

Damage caused by misuse, unsuitable materials or unauthorised modification may fall outside a commercial warranty where the applicable warranty terms provide for this. This does not automatically remove unrelated warranty coverage or applicable statutory rights.

Contact us with proof of purchase and details of the issue for warranty or support assistance.

11. Custom Printing and Other Services

For custom printing, training or other separately quoted services, the agreed quotation will specify the scope, price and any relevant specifications, approvals, delivery estimates or cancellation terms.

Please ensure you have permission to use any designs or files you submit.

Where approval of a design, material, dimension or finish is required, we will request that approval before proceeding with the relevant work. Changes requested after approval may affect the price or completion estimate and will be agreed with you before implementation.

12. Website Use and Intellectual Property

You must not misuse the website, interfere with its operation, attempt unauthorised access or use it for fraudulent or unlawful transactions.

Website content belongs to us or the relevant rights holders. Purchasing a product does not transfer ownership of trademarks, copyrighted materials or other intellectual property associated with it.

13. Privacy and Third-Party Services

Our Privacy Policy explains how we handle personal data.

Third-party services, including payment providers and external websites, may have their own terms and privacy notices. Their involvement does not remove our obligations to you as the seller.

14. Responsibility and Consumer Rights

We are responsible for fulfilling our obligations under the purchase agreement and applicable law.

We are not responsible for losses to the extent they are caused by your misuse of a product or failure to follow appropriate instructions. This does not exclude responsibility for defective goods, our own breach or any liability that cannot lawfully be excluded.

Nothing in these terms limits any applicable right to a repair, replacement, refund or other statutory remedy.

15. Changes to These Terms

We may update these terms for future purchases and will update the date shown above.

Unless otherwise agreed or required by law, the version in effect when you place your order will apply to that order.

16. Applicable Law and Disputes

These terms are governed by the laws of Malaysia, without limiting any mandatory protections that apply to you.

Please contact us first so we can try to resolve any concern. This does not prevent you from using an available consumer tribunal, regulator, court or other lawful dispute resolution process.

17. Contact Us

Positive Yield Sdn. Bhd.

Business address:
226 Jalan Murni 10
Taman Perindustrian Murni Senai
81400 Senai, Johor, Malaysia

Email: admin@positiveyield.com
Telephone: +607 559 9686
Website: https://positiveyield3d.com

Please include your order number, where applicable, so we can assist you.