Shipping Policy

1. Shipping Within Malaysia

Positive Yield Sdn. Bhd. ships within Malaysia using GDEX only. We do not offer international shipping.

For deliveries to Sabah and Sarawak, please contact us before placing your order to confirm delivery availability and shipping charges. Provide your postcode and the products you wish to purchase so we can prepare a quotation.

2. Order Processing

Orders are prepared for dispatch after payment has been confirmed and stock availability has been checked.

The estimated dispatch timeframe will be provided in the product listing or confirmed with you before purchase. Pre-orders, customised products and special-order items may require additional preparation time.

If an unexpected delay affects your order, we will contact you with an update and the available options.

3. Shipping Charges

Shipping charges depend on the parcel’s weight, dimensions and delivery location.

For Peninsular Malaysia, applicable charges will be shown at checkout or confirmed in a quotation before payment.

For Sabah and Sarawak, shipping charges must be confirmed with our team before you place your order.

Large equipment or items requiring special handling may need a separate delivery quotation. Any additional charges will be agreed with you before proceeding.

4. Tracking Your Order

Once your order has been dispatched through GDEX, we will provide the tracking number so you can check your shipment’s progress.

Tracking information may take some time to appear in the courier’s system.

5. Delivery Time

The estimated delivery timeframe will be shown at checkout or confirmed with you before purchase.

Delivery times depend on the destination, GDEX service coverage and operating conditions. Weekends, public holidays, peak periods, weather and other disruptions may affect delivery.

Delivery estimates are not guaranteed unless expressly confirmed. If your parcel is significantly delayed or has not arrived within the advised timeframe, please contact us for assistance.

6. Delivery Address

Please provide an accurate delivery address, postcode and contact number.

If you need to change your delivery details, contact us promptly. Changes may not be possible after dispatch.

If incorrect details or an unsuccessful delivery require redelivery, we will explain and agree any additional charges with you beforehand.

7. Self-Collection

Self-collection is available when offered at checkout or arranged with our team.

Collection location:

Positive Yield Sdn. Bhd.
226 Jalan Murni 10
Taman Perindustrian Murni Senai
81400 Senai, Johor, Malaysia

Please wait for our ready-for-collection confirmation and confirm the collection time before visiting. Bring your order number or order confirmation.

8. Damaged, Missing or Incorrect Items

Please inspect your order after receipt and contact us as soon as reasonably possible if any item is damaged, missing or incorrect.

Provide your order number and photographs of the item and packaging where practical. Keep the packaging where reasonably possible to assist with assessment.

We will investigate with GDEX where necessary and arrange an appropriate resolution. A courier investigation does not remove our obligations under applicable law.

Please refer to our Return & Refund Policy for further information. Your applicable statutory rights remain unaffected.

9. Contact Us

Positive Yield Sdn. Bhd.

Email: admin@positiveyield.com
Telephone: +607 559 9686

For Sabah and Sarawak shipping enquiries, please include your delivery postcode, product name and quantity.